We hope you are satisfied with your purchase. However, if the product purchased from PetArtKingdom does not meet your expectations and wish to return the product for a refund, please read the following information.If return, Please raise a return request here.
We accept product returns. The customer has the right to apply for a return within 30 days after receiving the product.
Returns (if applicable)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must meet the following conditions:
- Your item must be unused and in the same state as the received item.
- Include all original packaging and accessories (including all warranty cards and product manuals/instructions)
- The damaged item is damaged/broken or twisted upon arrival.
Non-returnable items:
- Custom products. Due to the customized nature of all of the custom products we produce at PetArtKingdom, we cannot offer returns. Your artwork is designed with care and is entirely personal to you and your pet.
- Items that have been opened and used are considered non-refundable, and 30 days after receiving the product, they are considered non-refundable.
- Please note that all returns must be in their original condition and packaged intact.
Return Address:
Chengdu City, Zhonghe Xinxia Street 1F 33
Sichuan Province, China
Return processIf the buyer meets the above requirements, please send an email to supprot@petartkingdom.com to contact us.
Send us the reason for the return and evidence of damage to the product (picture or video).
We will check after receiving the email.
If the situation is true, we will send you an email and notify you of the return information.
If you need to return the products, please return according to the requirements of the return policy.
Friendly Reminder:Ideally, pictures/videos should be clear, focused, and should be taken at close range under good lighting conditions. This allows us to identify and verify the problem. We will try our best to help you. Thank you for providing all the above information. We will deal with it as soon as possible.
Refund (if applicable)After receiving and checking your return order information, we will send you the refund information via email. It may take up to 7 working days after you return the item to receive the refund (in many cases, you will receive the refund as soon as possible). Will be returned to your original payment account.
Delay or omission of refund (if any):
If you have not received a refund, please check your bank account again.
Then contact your credit card company, it may take some time to officially issue a refund.
Next, please contact your bank. Refunds usually take some processing time.
If you have completed all of these operations but still have not received a refund, please contact us at supprot@petartkingdom.com.
Return shipping fee:If the problem is caused by PetArtKingdom and the product you received is wrong, please return the product that cannot be opened in the same package you received. After receiving the return, we will ship the correct product for you without paying additional shipping costs.
Your error:
If you ordered the product by mistake or are not satisfied with the product, you can return the product for a full refund, and all shipping costs or other costs related to the order will be borne by you.
FAQs:What if the ordered item is defective, incorrect or damaged?
Please contact our customer service team within 7 days after the order delivery date. To speed up, please provide product photos to ensure your legal rights.
How long does the return process take?
It may take up to 7 working days from the date we receive the returned product. We will notify you via email to confirm that your return order has been processed.
Depending on your location, the arrival time of the replacement product may vary. Please consider using a traceable transportation service or purchasing transportation insurance.
If you have any questions, you can contact our customer service at supprot@petartkingdom.com. We will provide comprehensive after-sales service.
